If you want to identify your data controller please see the "Who is my data controller" section below.
You hold an account within a helloignite! service and you either directly create surveys, forms, applications, or questionnaires or you are collaborating on, commenting on, or reviewing surveys, forms, applications, or questionnaires within an account.
You have received a survey, form, application, or questionnaire powered by a helloignite! service.
You are just visiting one of our websites because you are Curious or you have heard about us from our marketing and sales channels!
You might provide us with your contact information, whether through use of our services, a form on our website, an interaction with our sales or customer support team, or a response to one of helloignite!'s own surveys.
We collect usage information about you whenever you interact with our websites and services. This includes which webpages you visit, what you click on, when you perform those actions, what language preference you have, what you buy and so on.
We collect information from the device and application you use to access our services. Device data mainly means your IP address, operating system version, device type, device ID/MAC address, system and performance information, and browser type. If you are on a mobile device we also collect the UUID for that device.
We use first party and third party cookies and tracking services that employ cookies and page tags (also known as web beacons) to collect data about visitors to our websites. This data includes usage and user statistics. Emails sent by helloignite! or by users through our services also include page tags that allow the sender to collect information about who opened those emails and clicked on links in them. We provide more information on cookies below and in our Cookies Policy.
Like most websites today, our web servers keep log files that record data each time a device accesses those servers. The log files contain data about the nature of each access, including originating IP addresses, internet service providers, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system versions, device type and timestamps.
If you arrive at a helloignite! website from an external source (such as a link on another website or in an email), we record information about the source that referred you to us.
We collect your personal information from third parties where, for example, you give permission to those third parties to share your information with us or where you have made that information publicly available online.
You need a helloignite! account before you can use helloignite! services. When you register for an account, we collect your first and last name, username, password and email address. If you choose to register by using a third party account (such as your Google or Facebook account), please see "Information from third parties" below.
If you make a payment to helloignite!, we require you to provide your billing details, a name, address, email address and financial information corresponding to your selected method of payment (e.g. a credit card number and expiration date or a bank account number). If you provide a billing address, we will regard that as the location of the account holder to determine which helloignite! entity with whom you contract and the sales tax, if applicable, to be applied to your purchase.
We may allow you to import email addresses and other contact information into an Address Book so you can easily invite people to take your surveys or fill in your form via our collectors. We don't use this data for our own purposes or contact anyone, except at your direction.
We store your survey/form/application data (questions and responses) for you and provide analysis tools for you to use with respect to this data.This data is only utilized to provide you with the services.
When you sign up for our services you are asked to provide us with information about yourself and to give us more detailed insights into who you are.
We do not utilize the information collected other than to provide the service.
Many of our services let you share information with others. Remember that when you share information publicly, it can be indexable by search engines. Our services provide you with different options on sharing and deleting your content but we cannot delete content from search engines so you need to be careful about information you make public.
We do not share your information or data with third parties outside helloignite! except in the following limited circumstances:
To help us provide certain aspects of our services we use our affiliates and trusted key partners in particular, we engage third parties to:
We enter into confidentiality and data processing terms with partners to ensure they comply with high levels of confidentiality and best practice in privacy and security standards and we regularly review these standards and practices.
On your instructions, we share your information or data if you choose to use an integration in conjunction with helloignite! services, to the extent necessary to facilitate that use. See further information here on our API partners.
We also may have to share information or data in order to:
To gather metrics about your survey taking experience.
For example, we will collect data about the number of clicks it took Respondents to complete a survey, whether they left and returned to a survey, whether they skipped parts of a survey and how long it took to complete the survey and other details about the survey taking. This data is only utilized to provide the services.
To make our site easier to use.
Creators if you use the "Remember me" feature when you sign into your account, we store your username in a cookie to make it quicker for you to sign in whenever you return to helloignite!.
For security reasons.
To provide you with personalized content.
We store user preferences, your default language, device and browser information, your profile information which includes, the level of usage of service and the web-pages on our site which you visit, so we can identify you across devices and personalize the content you see.
To improve our services.
To advertise to you.
We, or our service providers and other third parties we work with, place cookies when you visit our website and other websites or when you open emails that we send you, in order to provide you with more tailored marketing content (about our services or other services), and to evaluate whether this content is useful or effective. For instance, we evaluate which ads are clicked on most often, and whether those clicks lead users to make better use of our tools, features and services. If you don"t want to receive ads that are tailored to you based on your online activity, you may "opt out" of many of the companies that are involved in such tailoring by going to https://www.aboutads.info, https://preferences-mgr.truste.com/ or, if you"re located in the European Union, at https://www.youronlinechoices.eu. Opting out in this way does not mean you will not receive any ads; it just means that you will not receive ads from such companies that have been tailored to you based on your activities and inferred preferences.
We do not utilizing any information collected as part of our services for marketing purposes. Only information collected from our public facing web site is utilized for this purpose.
In addition to the above, we have implemented on our websites and other services certain Google Analytics features that support Display Advertising, including re-targeting. Visitors to our websites may opt out of certain types of Google Analytics tracking, customize the Google Display Network ads by using the Google Ad Preferences Manager and learn more about how Google serves ads by viewing its Customer Ads Help Center. If you do not wish to participate in Google Analytics, you may also download the Google Analytics opt-out browser add-on.
You can choose to remove or disable cookies via your browser settings.
If you hold an account with helloignite! we do not delete the data in your account " you are responsible for and control the time periods for which you retain this data. There are controls in your account where you can delete data at the account level (all data in your account) and at the response level. If you are a Respondent, you will need to ask the Creator how long your responses will be stored in helloignite! services.
We also describe the expiry periods for cookies on our websites in our cookies policy.
Our services are not intended for and may not be used by minors. "Minors" are individuals under the age of 13 (or under a higher age if permitted by the laws of their residence). helloignite! does not knowingly collect personal data from Minors or allow them to register. If it comes to our attention that we have collected personal data from a Minor, we may delete this information without notice. If you have reason to believe that this has occurred, please contact customer support.
Your information and data may be processed in and transferred or disclosed in the United States and countries in which our affiliates are located and in which our service providers are located or have servers. You can view where our affiliates are located on the Office Locations page.
EU-U.S. Privacy Shield and Swiss-U.S. Privacy Shield.
helloignite! has entered into contractual terms to include standard contractual clauses with helloignite! for the transfer of data to helloignite! as part of delivery of service. helloignite! is located in the United States and accordingly, data (to include Respondent data) will be transferred to the United States.
helloignite! Inc. abides by the EU-U.S. Privacy Shield Framework and Swiss-U.S. Privacy Shield. helloignite! is committed to subjecting all personal information received from European Union (EU) member countries and Switzerland, in reliance on the Privacy Shield Framework, to the Framework"s applicable Principles. To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce"s Privacy Shield List. https://www.privacyshield.gov/.
helloignite! also complies with the Privacy Shield Principles for all onward transfers of personal data from the EU and Switzerland, including the onward transfer liability provisions.
When helloignite! receives personal information under the Privacy Shield and then transfers it to a third-party service provider acting as agent on helloignite!"s behalf, helloignite! has certain liability under the Privacy Shield if both (i) the agent processes the information in a manner inconsistent with the Privacy Shield and (ii) helloignite! is responsible for the event giving rise to the damage. With respect to personal data received or transferred pursuant to the Privacy Shield Framework, helloignite! is subject to the investigatory and enforcement powers of the U.S. Federal Trade Commission. In certain situations, helloignite! may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
Please contact helloignite! as described in Section 14 below if you have any concerns or complaints of any nature.
Under certain conditions, more fully described on the Privacy Shield website https://www.privacyshield.gov/article?id=How-to-Submit-a-Complaint, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.
You can opt-out from direct marketing in your account and we provide opt-out options in all direct marketing emails. Finally, if you do not wish to see personalized marketing content on the web related to our service you can clear the cookies in your browser settings. See our Help Center article on how to do this here.
As mentioned above " all response data at an individual level is controlled by the Creator. helloignite! can be a data controller of data about Respondents only in the very limited ways described in the section here called "How we use the information we collect - Respondent". To the extent that is the case we have identified the correct controller below.
You may wish to exercise a right to obtain information about yourself or to correct, update or delete that information. For more information about these rights you can read about it here. Some of these rights may be subject to some exceptions or limitations in local law. Please note your rights and choices vary depending upon your location. We will take reasonable steps to verify your identity and we will respond to your request to exercise these rights within a reasonable time (and in all cases within 30 days of receiving a request) subject to the below for specific categories of person.
The right to be informed: this means anyone processing your pseronal data must make clear what they are processing, why, adn who else the data may be passed to.
The right of access: this is your right to see what data is held about you by a Data Controller.
The right to rectification: the right to have your data corrected or amended if what is held is incorrect in some way.
The right to erasure: under certain circumstances you can ask for your personal data to be deleted.
The right to restrict processing: this gives you the right to ask for a temporary halt to processing of personal data.
The right to data portability: you have the right to ask for any data supplied directly or indirectly to the Data Conroller.
The right to object: you have the right to object to further processing of your data.
In relation to automated decision making and profiling: you have the right not to be subject to a decision based solely on automated processing.
Where you hold an account with any helloignite! service, you are entitled to a copy of all personal data which we hold in relation to you. You also may be entitled to request that we restrict how we use your data or object to some aspect of our treatment of your data. You can access a lot of your data in your own account when you log in. If you want to exercise your rights, please contact us here.
By way of reminder, helloignite! also enables you to export your own response data from our system in a variety of formats so that you can back it up, or use it with other applications.
Except as explicitly provided herein, please use the following Contact Information for Privacy Inquiries
3673 Lexington Ave N
Arden Hills, MN 55126
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